Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance" (42 U.S.C. Section 2000d).
District Three Governmental Cooperative - Mountain Lynx Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1B. If you feel you are being denied participation in or being denied services provided by District Three Governmental Cooperative or otherwise being discriminated against because of your race, color, national origin our contact information is: Title VI Manager, District Three Governmental Cooperative, 4453 Lee Highway, Marion, VA 24354 276.783.8157.
All complaints should be in writing, signed and contain information about the alleged discrimination such as name, address, phone number of complainant, location, date, and description of the alleged discrimination. The complaint should be submitted within 180 calendar days of the alleged occurrence to the Title VI Manager at District Three Governmental Cooperative at 4453 Lee Highway, Marion, VA 24354, 276-783-8157, TTY/TDD(for the deaf or hard-of-hearing)1-800-828-1120 or 711.
Once the complaint is received, DTGC will contact the complainant within 3 business days to set up an interview. At the conclusion of the investigation and within 60 days of the interview, a report will be prepared and a letter mailed to complainant to notify of the outcome of the investigation.
If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation. If the complaint is determined to be unfounded, the letter will explain the reasoning, and refer the complainant to DRPT and FTA in the event the complainant wishes to appeal the determination. DRPT or FTA will serve as the appealing forum to a complainant.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Title VI and ADA Discrimination Complaint Form Click< to download the Title VI and ADA Discrimination complaint form. For a full version of the Title VI policy and Procedures download the following link. Title VI Plan & Procedures Adopted 9-2018
Title II of the Americans with Disabilities Act of 1990 prohibits discrimination against qualified individuals with disabilities on the basis of disability in its services, programs or activities. District Three Governmental Cooperative - Mountain Lynx Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
District Three Governmental Cooperative - Mountain Lynx Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a District Three Governmental Cooperative - Mountain Lynx Transit program, service, or activity, should contact the Mountain Lynx Transit's ADA Coordinator, Transit Division Director at 276-783-8157 or email@example.com as soon as possible but no later than 48 hours before the scheduled event.
All complaints should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, location, date, and description of the alleged discrimination. The complaint should be submitted no later than 60 days after the alleged violation to the Transit Division Director at Mountain Lynx Transit at 4453 Lee Highway, Marion, VA 24354, 276-783-8157, TTY/TDD(for the deaf or hard-of-hearing)1-800-828-1120 or 711.
Within 15 calendar days after receipt of the complaint the Transit Division Director or their designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting the Transit Division Director or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain Mountain Lynx Transit's position and offer options for substantive resolution of the complaint.
If Mountain Lynx Transit's response does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Virginia Department of Rail and Public Transportation. All written complaints received by the Transit Division Director or their designee, appeals to the Department of Rail and Public Transportation or their designee, and responses from these two offices will be retained by Mountain Lynx Transit for at least three years.